Return Policy
Returns at a Glance
- 30-day return window from the date you receive your order
- Items must be new, unused, and in original packaging
- A Return Authorization (RMA) is required before sending anything back
- A 15% restocking fee applies to standard returns
- Defective and damaged-in-transit items are handled separately — see below
Return Authorization (RMA) Required
All returns require a Return Authorization. To request one, email sales@xtorri.com with your order number, the part number(s) you wish to return, and the reason for the return. Your RMA number, return instructions, and the return shipping address will be sent to you by email. Packages returned without an RMA may be refused or assessed an increased restocking fee.
Return Window
Returns must be postmarked within 30 days of the delivery date and shipped freight prepaid by the customer. Items sent back outside this window may be refused or returned to you at your expense.
Condition Requirements
Returned items must be new and unused, with all original packaging, hardware, and accessories included. Please do not write on, apply labels to, or tape the manufacturer's packaging — place the item in a separate outer shipping box. You are responsible for packaging the item safely (and insuring it if appropriate) so it arrives back to us undamaged.
Shipping Costs
Original outbound shipping charges are non-refundable. If your order shipped free, our actual outbound shipping cost will be deducted from your refund. Return shipping is paid by the customer.
Restocking Fees
Standard returns are subject to a 15% restocking fee. Refused packages, returns without an RMA, and items that arrive used, installed, customer-damaged, materially different than what we sent, or outside the return window may be assessed up to a 50% restocking fee.
Refunds
Refunds are issued to the original payment method after the return is received and inspected. If the original card is no longer available (lost, cancelled, or expired), contact us and we will arrange an alternate refund to the original purchaser.
Non-Returnable / Final Sale Items
- Installed, used, or customer-damaged items
- Engines and short blocks — not returnable; contact us before ordering and we will verify fitment
- Equipment that has been gassed or oiled — federal shipping restrictions prevent return once fuel or oil has been added; warranty service is available through your local authorized service center
- Pumps, transmissions, and transaxles — fit-specific items our suppliers cannot take back; contact us for fitment help before purchasing
- Gaskets and seals
- Decks, bagger systems, catchers, snow blades, dozer blades, and other serialized attachments
- Literature, catalogs, and manuals
Defective or Damaged-in-Transit Items
If a part arrives defective or damaged in transit, email sales@xtorri.com right away. We offer two replacement options:
- Return first: send the part back with an RMA; once received and confirmed defective, we ship your replacement.
- Advance replacement: place a deposit on a replacement order that ships immediately; the deposit is refunded once the defective item is received back.
For defective equipment, contact us and we will help diagnose the issue. Equipment purchased from Outdoor Power Deals carries a manufacturer's warranty — if the issue can't be resolved with replacement parts, we will help you locate your local servicing dealer and provide any documentation (invoice, serial number) needed for warranty coverage.
Questions
Email sales@xtorri.com and we'll be glad to help before or after your purchase.